OUR RETURN POLICY
We accept all unused, unworn merchandise for a full refund within 14 days of purchase.
FINAL SALE ITEMS: All items marked ‘Final Sale' in the product description, items marked down 50% or more, and hijabs opened from their original packaging, all gift sets and all hijab accessories are non-refundable and will not be accepted for a return, refund or store credit.
SALE/CLEARANCE ITEMS: All sale and clearance items, or items purchased with a discount code of 20% off or more can only be refunded as store credit.
All shipping fees are non-refundable. Return shipping costs are to be paid for by the customer.
We cannot accept items for a refund outside of the 14 day return period. Any items received by mail outside of the 14 day return period will be charged a 50% late fee from the value of the items returned.
Items must be received in their original, resellable condition with the original tags attached. If any returned items are received worn, stained, altered or damaged you will not be eligible for a refund and the items will be returned to you at your expense.
Alia Hijabs reserves the right to refuse a refund if either of these conditions is not met.
ANY SHIPPING FEES FOR RETURNS WILL BE DEDUCTED FROM THE REFUND AMOUNT.
Items to be exchanged must be returned in sellable condition, otherwise, the customer is responsible for the return shipping AND a service fee of $5.00 to clean or repair the returned item. The exception is if damage to the item is incurred by a manufacturing error.
** If a purchase qualifies for a free shipping, and that item(s) has been returned, the customer is now responsible for any shipping fees that occurred in first place. Alia Hijabs holds the right to deduct the shipping fee that was paid by Alia Hijabs for that item(s) from the customers 's refund.
In Case of exchanging an item that was before eligible for a free shipping for any another item, then in this case, the customer will be responsible to pay the shipping fee for exchanging that tiem.
All custom orders are not subject to these rules. Custom orders will only be refunded for an exchange of items. Shipping for custom order returns will be paid for by the customer.
Customers should contact firstname.lastname@example.org if you have any issues with the return portal.
After shipping the product and in case the package got lost by mail or shown that it has been delivered to the final destination and not been recieved by the customer, Alia Hijabs is not responsible to any lost package and not to pay back a refund to any lost package by mail. In addition, It is the customer's responsiblity to follow up with the post office about the missing package.
How are my refunds credited?
All refunds will be credited to your original form of payment to Alia Hijabs depending on which method you choose.
- Refunds: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.
- Shipping Charges: Unfortunately, we cannot refund shipping charges.
AH Headquarters Address:
40 Palatine # 306
Irvine, California 92612
United States of America