Shipping Policy

On This Page

  • Shipping Summary
  • Order Processing Time
  • Shipping Rates and Costs
  • Shipping Methods and Carriers
  • Estimated Delivery Times
  • Order Tracking
  • Shipping Address Accuracy
  • PO Boxes, Military Addresses & Special Delivery Locations
  • Returned Packages
  • Risk of Loss
  • Lost, Stolen, Delayed, or Delivered Packages
  • Packages Marked as Delivered
  • Damaged Packages
  • Missing or Incorrect Items
  • Shipping Protection & Insurance
  • International Shipping
  • Customs, Duties, Taxes & Import Fees
  • Pre-Orders & Backordered Items
  • Split Shipments
  • Order Changes & Cancellations
  • Refused Deliveries
  • Holiday & Peak Season Shipping
  • Force Majeure
  • Shipping Restrictions
  • Digital Products
  • Related Policies
  • Contact Information
  • Changes to This Shipping Policy


Last Updated: June 17, 2026


Shipping Policy


Thank you for shopping with Alia Hijabs. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled after purchase.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.


Shipping Summary

  • Orders are typically processed within 1–3 business days after payment has been successfully received.
  • Shipping options, rates, and estimated delivery times are displayed during checkout before payment is completed.
  • Tracking information is generally provided once an order has shipped.
  • Delivery estimates are not guaranteed unless expressly stated by the shipping carrier or selected shipping service.
  • International customers may be responsible for customs duties, taxes, VAT, brokerage fees, and other import charges.


1. Order Processing Time

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday, excluding weekends and recognized holidays.

Processing time includes:

  • Order verification
  • Payment authorization
  • Product preparation
  • Packaging
  • Carrier pickup arrangements

Processing times may be extended during:

  • Ramadan
  • Eid seasons
  • Product launches
  • Promotional events
  • Black Friday and Cyber Monday
  • End-of-year holidays
  • Unexpected operational disruptions

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.


2. Shipping Rates and Costs

Shipping costs are calculated at checkout based on factors that may include:

  • Delivery destination
  • Shipping method selected
  • Package weight
  • Package dimensions
  • Carrier rates
  • Promotional offers
  • Order value

All shipping charges are displayed before payment is completed.

Original shipping fees are generally non-refundable unless:

  • An error was made by Alia Hijabs; or
  • Refund of shipping charges is required by applicable law.


3. Shipping Methods and Carriers

Alia Hijabs utilizes various shipping carriers depending on destination, package requirements, and carrier availability.

Carriers may include:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other regional, national, or international carriers

We reserve the right to select, substitute, or adjust shipping carriers when necessary to complete delivery efficiently unless a specific guaranteed shipping service has been purchased.


4. Estimated Delivery Times

Delivery estimates begin after order processing has been completed and the package has been transferred to the shipping carrier.

Typical domestic delivery times range from approximately 3–7 business days after shipment, depending on:

  • Carrier performance
  • Shipping service selected
  • Delivery destination

Delivery estimates are not guaranteed.

Delays may occur due to:

  • Weather conditions
  • Carrier disruptions
  • Customs inspections
  • High shipping volumes
  • Local delivery interruptions
  • Address issues
  • Events beyond our reasonable control

While we will make reasonable efforts to assist customers, Alia Hijabs cannot guarantee carrier delivery performance.


5. Order Tracking

Tracking information is typically provided by email once an order ships.

Tracking systems may require 24–48 hours to update after carrier acceptance.

Customers are responsible for monitoring tracking updates directly through the carrier.

A temporary lack of tracking updates does not necessarily indicate that a package has been lost.


6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Full name
  • Street address
  • Apartment or suite number
  • City
  • State or province
  • ZIP or postal code
  • Country
  • Contact information

Alia Hijabs is not responsible for delays, failed deliveries, returned shipments, or additional fees resulting from incorrect or incomplete address information provided by the customer.

Address changes cannot be guaranteed after an order has entered processing.


7. PO Boxes, Military Addresses & Special Delivery Locations

Some shipping methods or carriers may not deliver to:

  • PO Boxes
  • APO/FPO addresses
  • Military installations
  • Freight forwarding facilities
  • Certain remote locations

Available shipping options may vary based on destination restrictions.


8. Returned Packages

Packages returned due to:

  • Incorrect addresses
  • Incomplete addresses
  • Failed delivery attempts
  • Refused deliveries
  • Unclaimed packages
  • Unpaid customs fees

may be eligible for reshipment at the customer's expense.

Additional shipping charges may apply.

Original shipping charges are generally non-refundable.


9. Risk of Loss

Subject to applicable law, risk of loss and title for purchased products may transfer to the customer upon delivery of the package to the shipping carrier.

Carrier tracking records may be used as evidence of shipment and delivery.

Nothing in this section limits any consumer rights provided by applicable law.


10. Lost, Stolen, Delayed, or Delivered Packages

If a package appears delayed, missing, stolen, or marked as delivered but cannot be located, customers should:

  • Review tracking information
  • Check delivery areas
  • Check with neighbors or household members
  • Contact the shipping carrier
  • Contact local postal authorities if applicable

Alia Hijabs will make reasonable efforts to assist customers but cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier unless otherwise required by law.


11. Packages Marked as Delivered

Carrier tracking indicating successful delivery may be considered evidence of completed delivery.

Customers should allow up to one additional business day after a package is marked delivered, as carriers occasionally scan packages prior to final placement.

Customers should also check:

  • Mailrooms
  • Package lockers
  • Building management
  • Household members
  • Nearby delivery areas


12. Damaged Packages

If a package arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of packaging
  • Photos of damaged products
  • Shipping label photographs
  • Description of the issue

Failure to provide supporting documentation may affect our ability to assist with carrier claims.


13. Missing or Incorrect Items

If your order contains missing or incorrect items, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photographs of received items
  • Packing slip photos if available

If the issue resulted from an error by Alia Hijabs, we will work to provide an appropriate resolution.


14. Shipping Protection & Insurance

Where shipping protection or shipping insurance is offered, additional terms may apply.

If shipping insurance is not purchased, coverage for lost, stolen, or damaged packages may be limited to carrier policies and applicable law.

Participation in any shipping protection program does not alter customer obligations under this Shipping Policy.


15. International Shipping

International shipping may be available for selected destinations.

International delivery times vary based on:

  • Destination country
  • Carrier performance
  • Customs processing
  • Local delivery services

Alia Hijabs is not responsible for delays resulting from customs inspections, government actions, import restrictions, or local delivery disruptions.


16. Customs, Duties, Taxes & Import Fees

International customers are responsible for:

  • Customs duties
  • VAT
  • Import taxes
  • Brokerage fees
  • Tariffs
  • Government-imposed charges

These charges are generally not included in product prices or shipping fees unless specifically stated.

Customers are responsible for understanding local import requirements before placing an order.


17. Pre-Orders & Backordered Items

Pre-order and backordered products may require additional fulfillment time.

Estimated shipping timeframes may be provided on product pages or during checkout.

Orders containing both in-stock and pre-order products may ship together or separately.


18. Split Shipments

Some orders may be shipped in multiple packages.

Reasons may include:

  • Inventory availability
  • Warehouse logistics
  • Package size limitations
  • Fulfillment efficiency

Customers may receive multiple tracking numbers.


19. Order Changes & Cancellations

Customers should contact us immediately regarding order modifications or cancellation requests.

We cannot guarantee modifications or cancellations once an order enters processing, packaging, or shipment.

Orders that have shipped must follow the Return & Refund Policy where eligible.


20. Refused Deliveries

If a shipment is refused, any eligible refund may be reduced by:

  • Original shipping costs
  • Return shipping charges
  • Carrier fees
  • Customs charges
  • Government fees

Refused deliveries are not considered canceled orders.


21. Holiday & Peak Season Shipping

During periods of increased demand, including:

  • Ramadan
  • Eid
  • Black Friday
  • Cyber Monday
  • Holiday seasons
  • Promotional events

processing and delivery times may be extended.

Customers are encouraged to place orders early during peak seasons.

 

22. Force Majeure

Alia Hijabs shall not be liable for delays, interruptions, or failures in performance resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Labor disputes
  • Transportation disruptions
  • Carrier interruptions
  • Government actions
  • Customs delays
  • Public health emergencies
  • Supply chain disruptions
  • Internet or telecommunications failures

 

23. Shipping Restrictions

Certain products, destinations, or shipping methods may be unavailable due to:

  • Carrier restrictions
  • Legal requirements
  • Local regulations
  • Operational limitations

We reserve the right to refuse, cancel, or refund orders that cannot be legally or reasonably fulfilled.

 

24. Digital Products

If Alia Hijabs offers digital products in the future, delivery will occur electronically and no physical shipment will be made.

Digital product instructions will be provided through email or website access where applicable.

 

25. Related Policies

This Shipping Policy should be read together with our:

  • Return & Refund Policy
  • Privacy Policy
  • Security Policy
  • Terms of Service

Additional terms may apply depending on the circumstances.

26. Contact Information

For shipping questions, delivery concerns, damaged packages, or tracking assistance, please contact:

Alia Hijabs
Irvine, California, United States

Email: support@aliahijabs.com
Website: https://aliahijabs.com

Please include your order number whenever possible so we can assist you more efficiently.


27. Changes to This Shipping Policy

Alia Hijabs reserves the right to update or modify this Shipping Policy at any time.

Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.